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How Iceland’s government is placing people at the heart of digital public services
Digital public services in Iceland thrives, as the country was recently recognised as 4th place in Europe for digital innovation.
Powering up data for future public services
Data is the foundation for the next generation of public sector services. Civica’s Jeff Hewitt discusses how to make the most of this valuable asset.
What type of digital transformation is right for public services?
Thom Beckett, Transformation Lead at Made Tech, explores the different types of digital change that can be applied to public services to make sure they’re user-centred.
Why are multi-disciplinary teams vital in public service delivery?
One of the reasons the UK became a world leader in digital government services was the work of multi-disciplinary teams across the government.
Digital public services need to maximise their citizen user experience
The user experience is key to sufficient and operational digital public services, with the potential to reimagine communications and marketing opportunities.
Central governments need to bet big on digital public services and data literacy
The efficient delivery of digital public services is a growing priority for central governments in response to evolving citizen needs.
Verifying documents & identity in the public services and beyond
David Chadwick, Crossword Cybersecurity, outlines how the W3C Verifiable Credentials standard works and why he believes it will become the de facto credentials mechanism for public sector services in the near future.
Three steps to heaven: Delivering genuine value through public services technology
Louise Sunderland, Local Government Sector Lead at Ignite Consulting, outlines three steps that public sector organisations can take to deliver genuine value from their technology investment.
Supporting the digital transformation of public services
We spoke to Prahlad Koti, Partner at Netcompany, to garner his thoughts on how the Digital Outcomes & Specialists 5 (DOS 5) framework supports the digital transformation of public services.
A transparent and data-driven Government is central to public services
Alison King, CTS’s account manager for the public sector, discusses why Government needs to make modernisation a core focus in 2021, applying the lessons learned in the importance of data during the pandemic.
How COVID-19 accelerated the digital transformation of public services
John Kelly, Head of Account Management and Public Sector at Freshworks, discusses the digital transformation of public services during COVID-19.
Delivering critical public service information using tech during crisis
Richard Stephenson, CEO of YUDU, discusses why we can only successfully deliver critical public service information using the power of technology.
Designing public services in a user-centred way in a time of crisis
In order to make transformation more effective and beneficial in the long term, user-centred design must come into play, says Sam Menter, Co-founder and Managing Director of Mace & Menter.
Public service sector must embrace omnichannel tech to satisfy millennials
Valur Svansson, principal consultant at IP Integration, discusses why the public service sector must embrace tech and offer customers alternative methods of communication at a time when millennials are afraid of speaking over the phone.
Service over systems: Freeing the bureaucracy in public service
Dr Philip Whiteman, Lecturer in Public Policy and Administration, University of Birmingham, explains what it takes to become a public servant today, in an environment free from rigid bureaucracy.
The future of public services means giving citizens control over their own data
Patrick Stephenson, Client Managing Director: Central and Regional Government at Fujitsu in the UK and Ireland, discusses why governments need to give citizens control over their own data.
How can the cloud build more innovative public services?
Here, Harold de Neef from Civica describes the 'Uberisation' of services, aka how innovative public services can be implemented by the cloud.
11 reasons for blockchain in public services
New research by the European Commission's ISA² programme reveals the findings of case studies on blockchain in public services.
5G: The potential to transform public services in a smart city
Whilst 5G is discussed in the same breath as national security and Theresa May's decision-making, Iain Shearman discusses using 5G networks to support smart cities.
Increasing app-iness in public services
Mobile apps are one of the most effective ways for public services to achieve digital transformation and to meet the ambition of the declaration.