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New data use bill hopes to transform public services and boost the UK economy
The new Data Use and Access Bill was recently introduced in Parliament. It aims to improve public services and add £10 billion to the UK economy over the next decade.
Government launches digital panel to change public services
Millions of people across the UK are set to benefit from improved public services, thanks to the government’s new initiative to harness cutting-edge technology.
The impact of data science on Government efficiency and public service innovation
Marc Hoogstad, Head of Product Management at Finworks, discusses how government can leverage data to drive strategic decision-making and improve processes to create value.
Using embedded finance to boost innovation in public services
Public perception of government services is at a record low. At the end of 2023, Ipsos found that eight in ten Brits say public services have worsened over the past five years. To fight against this, a boost of innovation in public services is needed.
How Iceland’s government is placing people at the heart of digital public services
Digital public services in Iceland thrives, as the country was recently recognised as 4th place in Europe for digital innovation.
Powering up data for future public services
Data is the foundation for the next generation of public sector services. Civica’s Jeff Hewitt discusses how to make the most of this valuable asset.
What type of digital transformation is right for public services?
Thom Beckett, Transformation Lead at Made Tech, explores the different types of digital change that can be applied to public services to make sure they’re user-centred.
Why are multi-disciplinary teams vital in public service delivery?
One of the reasons the UK became a world leader in digital government services was the work of multi-disciplinary teams across the government.
Digital public services need to maximise their citizen user experience
The user experience is key to sufficient and operational digital public services, with the potential to reimagine communications and marketing opportunities.
Central governments need to bet big on digital public services and data literacy
The efficient delivery of digital public services is a growing priority for central governments in response to evolving citizen needs.
Verifying documents & identity in the public services and beyond
David Chadwick, Crossword Cybersecurity, outlines how the W3C Verifiable Credentials standard works and why he believes it will become the de facto credentials mechanism for public sector services in the near future.
Three steps to heaven: Delivering genuine value through public services technology
Louise Sunderland, Local Government Sector Lead at Ignite Consulting, outlines three steps that public sector organisations can take to deliver genuine value from their technology investment.
Supporting the digital transformation of public services
We spoke to Prahlad Koti, Partner at Netcompany, to garner his thoughts on how the Digital Outcomes & Specialists 5 (DOS 5) framework supports the digital transformation of public services.
A transparent and data-driven Government is central to public services
Alison King, CTS’s account manager for the public sector, discusses why Government needs to make modernisation a core focus in 2021, applying the lessons learned in the importance of data during the pandemic.
How COVID-19 accelerated the digital transformation of public services
John Kelly, Head of Account Management and Public Sector at Freshworks, discusses the digital transformation of public services during COVID-19.
Delivering critical public service information using tech during crisis
Richard Stephenson, CEO of YUDU, discusses why we can only successfully deliver critical public service information using the power of technology.
Designing public services in a user-centred way in a time of crisis
In order to make transformation more effective and beneficial in the long term, user-centred design must come into play, says Sam Menter, Co-founder and Managing Director of Mace & Menter.
Public service sector must embrace omnichannel tech to satisfy millennials
Valur Svansson, principal consultant at IP Integration, discusses why the public service sector must embrace tech and offer customers alternative methods of communication at a time when millennials are afraid of speaking over the phone.
Service over systems: Freeing the bureaucracy in public service
Dr Philip Whiteman, Lecturer in Public Policy and Administration, University of Birmingham, explains what it takes to become a public servant today, in an environment free from rigid bureaucracy.
The future of public services means giving citizens control over their own data
Patrick Stephenson, Client Managing Director: Central and Regional Government at Fujitsu in the UK and Ireland, discusses why governments need to give citizens control over their own data.
