People see Lean Six Sigma as a massive toolbox. It is much more than that. It is true that there are many, many tools that can be used to bring about improvements, but the real objective of Lean Six Sigma (LSS) is to bring about changes in behaviour – culture change.
This cultural change, as we know, can take years to embed within the organisation. It is a journey. To realise this, “it is about developing employees” as Ruth Stuart at CIPD states. This ebook explains more…