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Delivering Customer Experience Digital Transformation Quickly

Digital Transformation
Chris Merricks from CX Consultants outlines some simple steps you can take to deliver your customer experience digital transformation quickly

The right tools for public sector CX digital transformation

Digital Transformation
Chris Merricks from CX Consultants stresses the importance of choosing the right tools for public sector CX digital transformation.

CX: Voice Of The Customer: Are You Listening?

Technology
Chris Merricks, Director at CX Consultants, considers the needs and wants of customers and asks, are we listening to them?

COVID-19 should be a customer experience wakeup call

Technology
As society slowly inches back to some sort of normality following the COVID-19 lockdowns, Chris Merricks, Director of CX Consultants discusses the importance of getting customer experience right.

Great customer experience: Focus on the core issues

Technology
Great customer experience is more important than ever. Deliver it by focusing on the core issues, argues Chris Merricks from CX Consultants.

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