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customer experience digital transformation

Delivering Customer Experience Digital Transformation Quickly

Chris Merricks from CX Consultants outlines some simple steps you can take to deliver your customer experience digital transformation quickly
cx digital transformation

The right tools for public sector CX digital transformation

Chris Merricks from CX Consultants stresses the importance of choosing the right tools for public sector CX digital transformation.
voice of the customer

CX: Voice Of The Customer: Are You Listening?

Chris Merricks, Director at CX Consultants, considers the needs and wants of customers and asks, are we listening to them?
customer experience (cx), service providers

COVID-19 should be a customer experience wakeup call

As society slowly inches back to some sort of normality following the COVID-19 lockdowns, Chris Merricks, Director of CX Consultants discusses the importance of getting customer experience right.
great customer experience

Great customer experience: Focus on the core issues

Great customer experience is more important than ever. Deliver it by focusing on the core issues, argues Chris Merricks from CX Consultants.

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