Justice Digital has been encouraging change across the Ministry of Justice (MoJ) through a digital transformation programme called EVOLVE
EVOLVE is reshaping how thousands of staff across the justice system work, from courtrooms and probation sites to contact centres and remote locations. GOV.UK looks into how the EVOLVE programme has beeb successful so far and what its future looks like.
Focusing on replacing outdated systems, improving flexibility, and delivering value for money, EVOLVE shows a future with better user-focused technology services.
The programme covers nine technology projects and supports the transition away from large, outsourced contracts to more agile and sustainable solutions.
What’s been achieved so far?
A key milestone has been upgrading over 34,000 users to the new MoJ Official platform, which supports secure, flexible working. This rollout includes distributing more than 2,500 laptops to HMCTS staff who previously relied on fixed desktops.
These laptops are being deployed before the removal of old devices to ensure a smoother transition for frontline users.
EVOLVE has also introduced hybrid working capabilities through the installation of dual-monitor hot desk setups and enhanced support services. These changes enable staff to work consistently across MoJ sites or from home, without compromising performance.
Another important success has been the development of a secure and sustainable decommissioning process for old equipment. Devices are wiped, assessed, and either recycled or reused where possible, reducing waste and ensuring public funds aren’t spent on unnecessary replacements.
Key lessons learned
By incorporating EVOLVE, Justice Digital has gathered valuable insights into creating large-scale change in government.
One of the most important takeaways is that digital transformation isn’t just about technology. The people have an essential role. While hardware and systems can be replaced, changing behaviours and getting users to adapt to new ways of working takes time and active engagement.
Listening to concerns, demonstrating value, and helping staff understand “what’s in it for them” has proven essential.
Another critical lesson has been the need to strike a balance between flexibility and financial responsibility. By streamlining the workplace technology footprint and focusing on efficiency, the programme not only improves the user experience but also delivers long-term cost savings.
The scale of the transformation required deep collaboration, trust, and negotiation. With dozens of stakeholder groups and thousands of users impacted, the path to progress hasn’t always been easy. At times, the team had to slow down to engage stakeholders more or adapt plans to maintain momentum.
The future of EVOLVE
As the programme comes to an end, the focus is now on sustaining the benefits and supporting users in making the most of the new tools and systems. This includes ongoing training, benefit tracking, and sharing best practices across other areas of the MoJ, such as the Legal Aid Agency and the Probation Service.
Justice Digital is also considering ways to package its insights into a playbook or future blog, helping others manage large-scale digital change within complex public sector environments.
