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Office rush concept, employees working together in coworking

Why local governments need a Total Experience model for service delivery

Local government is all about people. But right now, it’s struggling to deliver the best experience in service delivery for citizens and employees alike.
connected people via digital solutions

Designing digital solutions to drive positive change in society

Digital solutions can enable government organisations to reach a wider number of people, provide a better experience for service users, and make the organisation more efficient.
social value, workplace, Overhead View Of Commuters Crossing Busy Street

Social value is not a tick box exercise – three principles for making a...

Companies are now required to demonstrate social value as part of a procurement process, particularly when bidding for public sector tenders.
customer service job

How local government organisations can streamline HR processes

Local governments can improve their sensitive HR processes through efficient self-service systems, potentially bringing reductions in costs and labour and increased employee satisfaction.
Security lock symbol on computer circuit board

Finance, foes and failure: The risks of neglecting data governance

Data governance is a buzzword that we hear thrown around a lot, especially since the implementation of GDPR back in 2018.
Business Team Meeting Connection Digital Technology Concept

Filling the public sector’s digital skills gap through employee empowerment

The public sector has a digital skills gap which requires urgent action – to solve this, employers can advance workplace technology skills through multidisciplinary methods.
gender neutral toilets, women

The UK Government has rejected gender neutral toilets in public buildings

The UK Government has announced its plan to place separate male and female toilets in all new public buildings – forgoing gender neutral toilets to protect women.
children's services uk, children's social care

What does the future hold for children’s services?

Kirtpal Kaur Aujla, Partner at Bevan Brittan considers what the future holds for children’s services in the UK.
login experience

Consumers would abandon online services with a poor login experience

Marc Power, regional vice president of UKI-MENA at Auth0, discusses what online services should take away from a recent YouGov report about consumers login experience.
online services

More than a quarter of over-50s ‘locked out’ of online services during lockdown

Martin McKay, co-founder and CEO of Texthelp, outlines the results of a recent YouGov report examining the accessibility of online services during lockdown.
user-centred

Designing public services in a user-centred way in a time of crisis

In order to make transformation more effective and beneficial in the long term, user-centred design must come into play, says Sam Menter, Co-founder and Managing Director of Mace & Menter.
continuity during COVID-19

How can local authorities ensure continuity during COVID-19?

Julie Smith, business consultant/project manager and Luke Taylor, programme manager at Entec Si, advise how local authorities can ensure continuity during COVID-19.
legal services, crown commercial services

Wider Public Sector Legal Services (RM3788)

Mark Jones, Commercial Agreements Manager in Legal Services at the Crown Commercial Service discusses the Wider Public Sector Legal Services (RM3788).
innovative public services, cloud

How can the cloud build more innovative public services?

Here, Harold de Neef from Civica describes the 'Uberisation' of services, aka how innovative public services can be implemented by the cloud.
alison pritchard, government digital service

Alison Pritchard becomes interim Director General of GDS

Defra's Alison Pritchard joins GDS as Director General, beginning her first week as the department’s interim chief.
open source tech transform

How does open source tech transform Government?

The purpose of government should be simple — serve the public — but the manner by which governments deliver services is often a complicated mess.
Fujitsu PFU

Shaping tomorrow with you: How local government can benefit from document management technology

Andrew Cowling at Fujitsu Scanners explains how local government can benefit from document management technology, as well as his thoughts on GDPR-compliance.
Agile in Government

Offering Certainty in an Uncertain World – The future of Agile in Government Services

It’s hard to be Agile in Government. Within an elected government delivery is expected to mirror a published manifesto. Do something different, and the words ‘U-turn’ threaten within the corridors of power.
service desk

How can a Service Desk improve Government?

Dave Aspindle, Head of Public Sector at Littlefish explains how getting the Service Desk right can dramatically improve the government’s efficiency. It goes without saying, that the IT function of any organisation is paramount to its success. For any government department to succeed then an excellent service needs to be...
open government

Welcome to the era of open government

Director, Policy & Community at BCS David Evans provides an expert insight into the world of open government digital services

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