Beyond big-ticket spending, a crucial public sector shift is underway. In this exclusive opinion piece, Tony Mercer, former Home Office senior civil servant, explores how digital services and AI integration across the NHS and HMRC promise to revolutionise daily life by enhancing customer service, making public services as seamless as private ones.
Government agencies and organizations are implementing powerful new Decision Intelligence (DI) platforms to ensure every department is getting the maximum possible value from the data available.
To prevent progress from slipping backwards, it’s important to reflect on public sector achievements and how it can maintain the tempo of transformation in the workplace.
To transform the public sector under increasing pressure, governments need data sharing, which most importantly needs to be high-quality and accessible.
Diana Guerra, Head of Blue Badge Policy at the Department for Transport (DfT) and John Spanton, Account Director at Valtech, discuss how the DfT transformed the digital service for the Blue Badge scheme.
Local government is all about people. But right now, it’s struggling to deliver the best experience in service delivery for citizens and employees alike.
Digital solutions can enable government organisations to reach a wider number of people, provide a better experience for service users, and make the organisation more efficient.
Local governments can improve their sensitive HR processes through efficient self-service systems, potentially bringing reductions in costs and labour and increased employee satisfaction.
The public sector has a digital skills gap which requires urgent action – to solve this, employers can advance workplace technology skills through multidisciplinary methods.
The UK Government has announced its plan to place separate male and female toilets in all new public buildings – forgoing gender neutral toilets to protect women.
Marc Power, regional vice president of UKI-MENA at Auth0, discusses what online services should take away from a recent YouGov report about consumers login experience.
Martin McKay, co-founder and CEO of Texthelp, outlines the results of a recent YouGov report examining the accessibility of online services during lockdown.
In order to make transformation more effective and beneficial in the long term, user-centred design must come into play, says Sam Menter, Co-founder and Managing Director of Mace & Menter.
