Transforming public sector efficiency through SCC’s document services

January 8, 2026

image: ©psisa | iStock

SCC’s Document Services aim to enhance efficiency in the public sector, supporting organisations like local authorities and healthcare in transforming their print infrastructure and digitising workflows

In an era where public sector organisations face mounting pressure to deliver more with less, SCC’s Document Services offer a strategic lever for transformation. As a trusted supplier on the Crown Commercial Service’s RM6361 framework – Lots 2 and 3 – SCC empowers local authorities, central government departments, healthcare, and wider public bodies to modernise their print infrastructure, digitise workflows, and unlock measurable operational and financial benefits. These services and solutions can minimise waste, support compliance, and be an enabler to realise return on investments in AI and other platforms such as electronic patient record systems.

A proven track record in public sector transformation

SCC is one of the UK’s top three independent Managed Print Service (MPS) providers, with 20,000 managed devices, processing 800 million+ pages annually, and generating £30M+ in MPS revenue. This scale, combined with our position as HP and Canon’s number one UK independent partner, reflects our deep-rooted capability and credibility across the public sector landscape. Our inclusion in frameworks such as CCS RM6361, HTE/COMIT3, and procurement services (formerly KCS) further strengthens that position.

With 20+ years of experience, SCC’s Document Services division is the only UK provider offering a full spectrum of managed print and associated document services, underpinned by a robust IT support infrastructure.

Framework alignment: RM6361 Lot 2 and Lot 3

SCC’s services under RM6361 Lot 2 (a comprehensive catalogue of new and remanufactured digital equipment, complemented by software products and cloud services) and Lot 3 (fully managed print services designed to deliver the outcomes and efficiencies buyers need) are designed to meet the evolving needs of public sector organisations. Our solutions span:

Multi-vendor device supply and management with secure, cloud-based print environments.
Digital workflow enablement through platforms like Cirros and UniFlow.
Automated diagnostics and consumables replenishment via SCC DS Intelligence.
Production print and hybrid mail capabilities for high-volume, time-critical outputs.
End-to-end service delivery from design and implementation to support and exit management.

These capabilities are already delivering outcomes in councils, NHS trusts, and federated public sector partnerships.

Tangible impact: Derbyshire County Council

At Derbyshire County Council (DCC), SCC replaced an incumbent provider that had been in place for 30 years and quickly introduced value across the council’s print and document environment.

Managing a fleet of 250 multifunctional devices across more than 200 sites, SCC modernised the council’s infrastructure and introduced secure cloud-based print management through Cirros, alongside new workflow and finishing capabilities via Fiery software.

This supported improved hybrid working, strengthened inter-agency collaboration with both the NHS
and the police, and significantly reduced reliance on external print suppliers. The impact was considerable, with service costs reduced by more than 40%.

Outcomes:

Reduced reliance on external print suppliers.
Enhanced inter-agency collaboration with NHS and police.
Secure cloud-based print management with Cirros.
Improved hybrid working and staff retention.
Streamlined workflows via Fiery software and new finishing equipment.
Service costs reduced by over 40%.

DCC’s Business Centre Manager, Stephen Harrison, summarised the council’s experience:

“SCC has built a reputation with us over many years for reliable, professional, high-performance solutions and services… It’s thanks to them that we’ve been able to develop an approach to print that is fit to serve the needs of a modern, forward-thinking Derbyshire.”

Technology-enabled service excellence

At the heart of SCC’s Document Services offering is SCC DS Intelligence, a proprietary platform that provides real-time visibility, automated diagnostics, and proactive service delivery.

Key features include:

85% first-time fix rate for emergency maintenance.
40-second average call wait time.
60-minute average email response time.
Automated toner replenishment and meter readings.
Customisable dashboards for fleet analytics, asset tracking, and SLA adherence.

This intelligence-led model supports predictable uptime, transparency, and continuous improvement – essential in public sector environments where service disruption is not an option.

Data-driven management information

SCC’s Management Information suite supports strategic decision-making with:

Trend analysis on fleet usage, user behaviour, and cost.
Efficiency recommendations based on device utilisation.
Policy impact modelling (e.g., quotas, least-cost routing).
Customised reporting for stakeholders such as Sustainability Managers and Service Delivery Leads.

This data-driven approach enables public sector bodies to align their print estates with ESG goals, budget constraints, and the expectations of modern service delivery.

Why SCC for public sector print transformation?

SCC’s value in the public sector is underpinned by a genuinely vendor-neutral approach, ensuring that solutions are tailored to each organisation’s specific requirements rather than shaped by manufacturer bias.

This is supported by deep in-house expertise, with more than 50 dedicated print engineers and over 100 colleagues focused solely on print services. All technicians undergo DBS checks and, where necessary, hold SC clearance, reinforcing SCC’s commitment to security and compliance in sensitive public sector environments. With national coverage delivered through regional service teams, customers benefit from consistent yet localised support.

SCC also maintains a clear focus on sustainability, designing solutions that reduce waste, energy consumption, and overall carbon footprint.

Combined, these strengths position SCC as a trusted, scalable partner for public sector organisations navigating digital and operational transformation.

A strategic partner for public sector efficiency

SCC’s Document Services are more than just a technology solution – they are a strategic enabler for public sector transformation. Through our alignment with CCS RM6361 Lots 2 and 3, we offer compliant, scalable, and impactful services that help organisations achieve operational excellence, digital maturity, and financial sustainability.

Whether enabling hybrid working, improving inter-agency collaboration, or delivering reductions in print-related costs of more than 60%, SCC provides proven, measurable value.

Our track record, proprietary platforms, and deep sector expertise continue to make us the partner of choice for public sector bodies seeking to modernise their print and document environments.

Please Note: This is a Commercial Profile