CCS launches the Digital Outcomes and Specialists 5 (DOS 5) framework

digital outcomes and specialists 5
© Ratz Attila

3,340 suppliers have been awarded places on the Crown Commercial Service’s (CCS) Digital Outcomes and Specialists 5 (DOS 5) framework

The Digital Outcomes and Specialists 5 (DOS 5) framework is designed to help the public sector buy, design, build and deliver bespoke digital solutions and services.

94% of the 3,340 suppliers on the new agreement are SMEs, supporting the government’s aspiration to create equal opportunities for suppliers of all sizes.

Since 2016, the public sector has spent more than £2.5 billion through Crown Commercial Service’s DOS agreements and more than £800 million has gone directly to SMEs.

Patrick Nolan, Technology Director at Crown Commercial Service said:

“Our Digital Outcomes and Specialists agreement continues to facilitate our customers’ digital transformation while also creating opportunities for suppliers of all sizes. By simplifying the application process as much as possible we are reducing the barriers that SMEs can face when seeking to supply to the public sector.”

DOS 5 is accessed through the Digital Marketplace and there are four solutions available to customers: digital outcomes, digital specialists, user research studios and user research participants.

Case study: Paper

Paper, a Sheffield-based SME, are working with the Department for Education to design a service, provide programme strategy, and conduct user research to support schools buying goods and services like computer equipment and energy more efficiently and at best value.

Mark Goddard, Company Director and Service Designer at Paper said:

“The framework is accessible for us in many ways. It reduces the time taken to work through requirements by making the structure of opportunities consistent, and its focus on users and the problem at hand suits the way we approach projects and qualify work.

“Organisations such as the DfE get to see us on a level playing field. Without the Digital Marketplace, being seen by the DfE or competing with larger competitors would be a lot harder.”


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