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Chris Merricks, Director at CX Consultants, considers the needs and wants of customers and asks, are we listening to them?
Marc Power, regional vice president of UKI-MENA at Auth0, discusses what online services should take away from a recent YouGov report about consumers login experience.
Chris Hyde, Global Head of Data Solutions at Validity, discusses how businesses can attain quality data to help further boost e-commerce and in-store sales success.
Professor Boris Durisin discusses Milton Friedman’s claim that the social responsibility of business is to increase profits, and points to the prevalence of civic responsibilities.
Terri Misters, Marketing Specialist at LCN, explores why businesses must consider all aspects of their online presence.
Rachel Felix, Digital Programme Manager, Chesterfield Borough Council, explores how to deliver modern and efficient integrated digital services.
Steve Bell, VP EMEA Solutions Consulting, Verint Systems, explores how a new progressive mindset of customer engagement can empower public sector brands.
Tech experts give their thoughts on how small businesses can utilise the goodwill felt towards them during lockdown and provide a personalised customer experience as we move further away from lockdowns.
"Let's build solutions that enable a vision for future generations and to show the world how great the UK is in providing outstanding customer service", says Simon Seymour-Perry, Country Managing Partner at Netcompany.
Great customer experience is more important than ever. Deliver it by focusing on the core issues, argues Chris Merricks from CX Consultants.
Joanna Swash, CEO of Moneypenny, shares how businesses can ensure that they deliver exceptional customer service during these unsettling times.
Philip Mayling, CEO of BuddyCRM, discusses why the right Customer Relationship Management system (CRM) is vital to driving digital change
Jane Aslanidis, Senior Manager at the Centre for Public Impact, discusses the urgent need to reshape the economy to put people first.
In this article Bogdan Marinescu, MD and Founder of Digital Trails, talks about the importance of online visibility during a period when most businesses are pivoting online and we are experiencing increased competition for brand and product share of voice.
Valur Svansson, principal consultant at IP Integration, discusses why the public service sector must embrace tech and offer customers alternative methods of communication at a time when millennials are afraid of speaking over the phone.
Ben Revill, Business Consultant at Xpedition, highlights a five-step strategy that your organisation can follow in order to achieve a successful digital transformation transition and evolve with customer demands in 2020.
Suzi Daley, External Affairs Manager at United Kingdom Accreditation Service (UKAS), focuses her thoughts on customer rating review systems online and UKAS accreditation in the health and social care system.
Associate Professors Joline Uichanco, Stefanus Jasin and Debjit Roy offer their expertise to discuss how blockchain can be used to solve traceability, trust, and transparency challenges faced by omnichannel retailers.
Tim Dunn, Commercial Director at ValidSoft discusses the benefits of deploying voice biometric technology and how it can transform modern call centres.
Propelled by new technologies and changing consumer attitudes, local government as with many other public sector services is looking at ways to become more customer-centric. Yet what does this mean in practice and how exactly can it be achieved?.
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