Customer Service Related Content

The NHS is currently overwhelmed with long waiting lists of people trying to access mental health services. How could AI streamline these lists?.

A robust digital identity strategy underpins a resilient organisation, and it is paramount that the public sector takes this into account to achieve digital inclusivity.

Here, we hear the story about the secret ingredient for successful digital transformation, as engagingly told by Mark Vincent, Owner of Applied Change Ltd.

Becoming a Microsoft Solutions Partner is a significant achievement for any technology company, but recent updates mean it is now harder than ever to achieve this status.

James Johns, a CX Consultant at Route 101 Ltd. discusses scaling up a digital-first public sector approach to service.

The European Commission found that more than half of environmental claims made in product advertising are misleading, unverified, or unclear - how can we stop greenwashing?

Open Access Government provides an update on the Crown Commercial Service agreements G-Cloud 13 and DOS6.

Nadav Avni, Chief Marketing Officer at Radix Technologies, explores three reasons to add VR MDM software to your tech stack in 2023.

Cloud is transforming organisations, unleashing $1 trillion in value for Fortune 500 companies - now, it's time to move it to contact centres.

Highlighting the benefits and challenges of implementation of MACH architecture, ecommerce business could be changed for the better.

With over six million UK users, it’s safe to say that open banking is no longer in its infancy, but how can we use it to improve customer service?

Digital solutions can enable government organisations to reach a wider number of people, provide a better experience for service users, and make the organisation more efficient.

Legacy IT systems are an obstacle to many UK councils in customer service operation, but low-code may be able to advance next-generation digital services.

Local governments can improve their sensitive HR processes through efficient self-service systems, potentially bringing reductions in costs and labour and increased employee satisfaction.

Crown Commercial Service details how they are helping the public sector get on the road to carbon net-zero.

Micro data centres are nothing new, but it is only now that organisations are using them as part of their data centre strategy, explains Birgit Jackson.

CyberCX has been named as a supplier on Crown Commercial Service (CCS) Cyber Security Services 3 to support the public sector.

Digital Outcomes and G-Cloud 13 have had an update for CCS customers and suppliers, including discussing buyer accessibility and commercial agreements.

Empowering employees and examining emerging health threats in a new strategy for business growth is Novacyt CEO David Allmond’s mission in the weeks ahead.

Technology experts evaluate the impact of changed consumer expectations, in recognition of National Customer Service Week 2021.