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Joanna Swash, CEO of Moneypenny, shares how businesses can ensure that they deliver exceptional customer service during these unsettling times.
Philip Mayling, CEO of BuddyCRM, discusses why the right Customer Relationship Management system (CRM) is vital to driving digital change
Jane Aslanidis, Senior Manager at the Centre for Public Impact, discusses the urgent need to reshape the economy to put people first.
In this article Bogdan Marinescu, MD and Founder of Digital Trails, talks about the importance of online visibility during a period when most businesses are pivoting online and we are experiencing increased competition for brand and product share of voice.
Valur Svansson, principal consultant at IP Integration, discusses why the public service sector must embrace tech and offer customers alternative methods of communication at a time when millennials are afraid of speaking over the phone.
Ben Revill, Business Consultant at Xpedition, highlights a five-step strategy that your organisation can follow in order to achieve a successful digital transformation transition and evolve with customer demands in 2020.
Suzi Daley, External Affairs Manager at United Kingdom Accreditation Service (UKAS), focuses her thoughts on customer rating review systems online and UKAS accreditation in the health and social care system.
Associate Professors Joline Uichanco, Stefanus Jasin and Debjit Roy offer their expertise to discuss how blockchain can be used to solve traceability, trust, and transparency challenges faced by omnichannel retailers.
Tim Dunn, Commercial Director at ValidSoft discusses the benefits of deploying voice biometric technology and how it can transform modern call centres.
Propelled by new technologies and changing consumer attitudes, local government as with many other public sector services is looking at ways to become more customer-centric. Yet what does this mean in practice and how exactly can it be achieved?.
Jean-Michel Franco highlights the importance of being data-driven in the pensions industry in order to modernise and implement a successful digital transformation strategy.
John McMahon, Product Director at IEG4, provides recommendations on how to build a successful customer self-service strategy
New contract with Civica Digital will help boost customer satisfaction and future-proof the council
Changes in UK policy and legislation could be negatively impacting the financial service industry’s ability to build a globally competitive digital customer experience
What challenges and opportunities could the Second Payment Services Directive (PSD2) provide? The Second Payment Services Directive (PSD2) requires banks to open their payments infrastructure and customer data assets to third parties so that they can develop payments and information services to its customers. Making PSD2 not only a regulatory...
Banks to rethink communication with customers in light of upcoming PSD2 The Second Payment Services Directive, coming into effect on 13 January 2018, will enable consumers across Europe to instruct their bank to share their financial data securely with third parties, making it easier to transfer funds, compare products and...
Dave Aspindle, Head of Public Sector at Littlefish explains how getting the Service Desk right can dramatically improve the government’s efficiency. It goes without saying, that the IT function of any organisation is paramount to its success. For any government department to succeed then an excellent service needs to be...
John McMahon, Product Director at IEG4, an enabler of digital services in the public sector, discusses how austerity in local government is, by necessity, driving a revolution in customer service delivery