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Cloud is transforming organisations, unleashing $1 trillion in value for Fortune 500 companies - now, it's time to move it to contact centres.
Highlighting the benefits and challenges of implementation of MACH architecture, ecommerce business could be changed for the better.
With over six million UK users, it’s safe to say that open banking is no longer in its infancy, but how can we use it to improve customer service?
Digital solutions can enable government organisations to reach a wider number of people, provide a better experience for service users, and make the organisation more efficient.
Legacy IT systems are an obstacle to many UK councils in customer service operation, but low-code may be able to advance next-generation digital services.
Local governments can improve their sensitive HR processes through efficient self-service systems, potentially bringing reductions in costs and labour and increased employee satisfaction.
Crown Commercial Service details how they are helping the public sector get on the road to carbon net-zero.
Micro data centres are nothing new, but it is only now that organisations are using them as part of their data centre strategy, explains Birgit Jackson.
CyberCX has been named as a supplier on Crown Commercial Service (CCS) Cyber Security Services 3 to support the public sector.
Digital Outcomes and G-Cloud 13 have had an update for CCS customers and suppliers, including discussing buyer accessibility and commercial agreements.
Empowering employees and examining emerging health threats in a new strategy for business growth is Novacyt CEO David Allmond’s mission in the weeks ahead.
Technology experts evaluate the impact of changed consumer expectations, in recognition of National Customer Service Week 2021.
Chris Merricks, Director at CX Consultants, considers the needs and wants of customers and asks, are we listening to them?
Marc Power, regional vice president of UKI-MENA at Auth0, discusses what online services should take away from a recent YouGov report about consumers login experience.
Chris Hyde, Global Head of Data Solutions at Validity, discusses how businesses can attain quality data to help further boost e-commerce and in-store sales success.
Professor Boris Durisin discusses Milton Friedman’s claim that the social responsibility of business is to increase profits, and points to the prevalence of civic responsibilities.
Terri Misters, Marketing Specialist at LCN, explores why businesses must consider all aspects of their online presence.
Rachel Felix, Digital Programme Manager, Chesterfield Borough Council, explores how to deliver modern and efficient integrated digital services.
Steve Bell, VP EMEA Solutions Consulting, Verint Systems, explores how a new progressive mindset of customer engagement can empower public sector brands.
Tech experts give their thoughts on how small businesses can utilise the goodwill felt towards them during lockdown and provide a personalised customer experience as we move further away from lockdowns.
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