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Tim Dunn, Commercial Director at ValidSoft discusses the benefits of deploying voice biometric technology and how it can transform modern call centres.
Propelled by new technologies and changing consumer attitudes, local government as with many other public sector services is looking at ways to become more customer-centric. Yet what does this mean in practice and how exactly can it be achieved?.
Jean-Michel Franco highlights the importance of being data-driven in the pensions industry in order to modernise and implement a successful digital transformation strategy.
John McMahon, Product Director at IEG4, provides recommendations on how to build a successful customer self-service strategy
New contract with Civica Digital will help boost customer satisfaction and future-proof the council
Changes in UK policy and legislation could be negatively impacting the financial service industry’s ability to build a globally competitive digital customer experience
What challenges and opportunities could the Second Payment Services Directive (PSD2) provide? The Second Payment Services Directive (PSD2) requires banks to open their payments infrastructure and customer data assets to third parties so that they can develop payments and information services to its customers. Making PSD2 not only a regulatory...
Banks to rethink communication with customers in light of upcoming PSD2 The Second Payment Services Directive, coming into effect on 13 January 2018, will enable consumers across Europe to instruct their bank to share their financial data securely with third parties, making it easier to transfer funds, compare products and...
Dave Aspindle, Head of Public Sector at Littlefish explains how getting the Service Desk right can dramatically improve the government’s efficiency. It goes without saying, that the IT function of any organisation is paramount to its success. For any government department to succeed then an excellent service needs to be...
John McMahon, Product Director at IEG4, an enabler of digital services in the public sector, discusses how austerity in local government is, by necessity, driving a revolution in customer service delivery