Home Tags Customer Service

Customer Service Related Content

cloud computing concept in a contact centre

Cloudy with a chance of success: Moving your contact centre to the cloud

Cloud is transforming organisations, unleashing $1 trillion in value for Fortune 500 companies - now, it's time to move it to contact centres.
Ecommerce market online shopping market

MACH for ecommerce: opportunities and challenges

Highlighting the benefits and challenges of implementation of MACH architecture, ecommerce business could be changed for the better.
Small business finances objects with glasses and pen

How Open Banking can improve customer engagement in the public sector

With over six million UK users, it’s safe to say that open banking is no longer in its infancy, but how can we use it to improve customer service?
connected people via digital solutions

Designing digital solutions to drive positive change in society

Digital solutions can enable government organisations to reach a wider number of people, provide a better experience for service users, and make the organisation more efficient.
low code

Low-code helps UK councils to digitally transform and abandon legacy IT systems

Legacy IT systems are an obstacle to many UK councils in customer service operation, but low-code may be able to advance next-generation digital services.
customer service job

How local government organisations can streamline HR processes

Local governments can improve their sensitive HR processes through efficient self-service systems, potentially bringing reductions in costs and labour and increased employee satisfaction.
Electric Vehicle charging on street for carbon net-zero emissions, in UK

Helping the public sector get on the road to carbon net-zero

Crown Commercial Service details how they are helping the public sector get on the road to carbon net-zero.
Corridor of colourful data centres, servers, supercomputers

Micro data centres: exploring the increasing demand

Micro data centres are nothing new, but it is only now that organisations are using them as part of their data centre strategy, explains Birgit Jackson.
cyber security internet and networking concept

CyberCX added as a supplier on Crown Commercial Service

CyberCX has been named as a supplier on Crown Commercial Service (CCS) Cyber Security Services 3 to support the public sector.
Cloud computing and social network interface on a laptop, tablet and smartphone screen

The updated changes to CCS Digital Outcomes and G-Cloud 13

Digital Outcomes and G-Cloud 13 have had an update for CCS customers and suppliers, including discussing buyer accessibility and commercial agreements.
emerging health concerns, diagnostics

Novacyt is powering ahead and tackling emerging health concerns

Empowering employees and examining emerging health threats in a new strategy for business growth is Novacyt CEO David Allmond’s mission in the weeks ahead.
consumer expectations

National Customer Service Week: Changing consumer expectations

Technology experts evaluate the impact of changed consumer expectations, in recognition of National Customer Service Week 2021.
voice of the customer

CX: Voice Of The Customer: Are You Listening?

Chris Merricks, Director at CX Consultants, considers the needs and wants of customers and asks, are we listening to them?
login experience

Consumers would abandon online services with a poor login experience

Marc Power, regional vice president of UKI-MENA at Auth0, discusses what online services should take away from a recent YouGov report about consumers login experience.
quality data

Why organisations need to address data management

Chris Hyde, Global Head of Data Solutions at Validity, discusses how businesses can attain quality data to help further boost e-commerce and in-store sales success.
social responsibility of business

‘Capital has no responsibility toward humans or the planet’

Professor Boris Durisin discusses Milton Friedman’s claim that the social responsibility of business is to increase profits, and points to the prevalence of civic responsibilities.
online presence

The importance of a complete online presence for businesses

Terri Misters, Marketing Specialist at LCN, explores why businesses must consider all aspects of their online presence.
integrated digital services

Delivering modern and efficient integrated digital services

Rachel Felix, Digital Programme Manager, Chesterfield Borough Council, explores how to deliver modern and efficient integrated digital services.
customer engagement

Why public sector organisations need to offer boundless engagement

Steve Bell, VP EMEA Solutions Consulting, Verint Systems, explores how a new progressive mindset of customer engagement can empower public sector brands.
personalised customer experience

Delivering a personalised customer experience post-lockdown

Tech experts give their thoughts on how small businesses can utilise the goodwill felt towards them during lockdown and provide a personalised customer experience as we move further away from lockdowns.

Follow Open Access Government