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Customer rating review systems

Customer rating review systems and UKAS accreditation

Suzi Daley, External Affairs Manager at United Kingdom Accreditation Service (UKAS), focuses her thoughts on customer rating review systems online and UKAS accreditation in the health and social care system.
omnichannel retail challenges

Blockchain: A magic wand to omnichannel retail challenges?

Associate Professors Joline Uichanco, Stefanus Jasin and Debjit Roy offer their expertise to discuss how blockchain can be used to solve traceability, trust, and transparency challenges faced by omnichannel retailers.
voice biometric technology

How voice biometric technology is transforming modern contact centres

Tim Dunn, Commercial Director at ValidSoft discusses the benefits of deploying voice biometric technology and how it can transform modern call centres.
customer-centric

The evolution of local authorities: Transforming to become more customer-centric

Propelled by new technologies and changing consumer attitudes, local government as with many other public sector services is looking at ways to become more customer-centric. Yet what does this mean in practice and how exactly can it be achieved?.
pensions industry

Driving business with data: Revolutionising the pensions industry

Jean-Michel Franco highlights the importance of being data-driven in the pensions industry in order to modernise and implement a successful digital transformation strategy.
self-service

How to build a successful customer self-service strategy

John McMahon, Product Director at IEG4, provides recommendations on how to build a successful customer self-service strategy 
civica digital

South Gloucestershire and Civica Digital partner to drive digital agenda

New contract with Civica Digital will help boost customer satisfaction and future-proof the council
financial service firms

UK financial service firms falling behind global rivals

Changes in UK policy and legislation could be negatively impacting the financial service industry’s ability to build a globally competitive digital customer experience
The Second Payment Services Directive

The Second Payment Services Directive: a game-changing regulation

What challenges and opportunities could the Second Payment Services Directive (PSD2) provide? The Second Payment Services Directive (PSD2) requires banks to open their payments infrastructure and customer data assets to third parties so that they can develop payments and information services to its customers. Making PSD2 not only a regulatory...
communication with customers

Banks to address the need for better communication with customers

Banks to rethink communication with customers in light of upcoming PSD2 The Second Payment Services Directive, coming into effect on 13 January 2018, will enable consumers across Europe to instruct their bank to share their financial data securely with third parties, making it easier to transfer funds, compare products and...
service desk

How can a Service Desk improve Government?

Dave Aspindle, Head of Public Sector at Littlefish explains how getting the Service Desk right can dramatically improve the government’s efficiency. It goes without saying, that the IT function of any organisation is paramount to its success. For any government department to succeed then an excellent service needs to be...

Austerity revolutionising customer service delivery in councils

John McMahon, Product Director at IEG4, an enabler of digital services in the public sector, discusses how austerity in local government is, by necessity, driving a revolution in customer service delivery

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