staying connected
Paramedics and ambulance personnel attend briefing from a command unit outside the ExCel centre

David Savage, Group Executive Chairman of , details the importance of utilising a mix of communication channels for assisting with remote operations during a crisis

Recent events have emphasised more than ever that ubiquitous connectivity is a must, not a nice-to-have. As society has gone into lockdown and we adapt to the ‘new normal’, never before have we relied so heavily on both cellular and home broadband for staying in touch with loved ones, remote working and educating our children. However, for the emergency services involved in dealing with the crisis, a loss of signal can have devastating impacts.

Whilst cellular communications are widely accepted to be reliable, satellite technology still plays a significant part in ensuring resilience within incident management. Satellite is reliable when there are no other connections available, therefore, should other communications fail, you can rely on satellite to keep you connected. This is particularly important in today’s climate, with increased demand on terrestrial networks and widespread congestion in addition to vandalism to newly built 4G/5G masts.

Providing agility and flexibility across a range of remote operations – including newly deployed field hospitals

Command Support Units are providing newly deployed field hospitals with critical services during the pandemic. In London, NHS Nightingale has been specially constructed to support all NHS London hospitals in the event of a surge of COVID-19.

Excelerate specialise in delivering resilient communications for complex and critical environments by combining and integrating multiple communication bearers including Satellite, 4G and LTE that seamlessly switch and connect. This secure, private, multi-bearer network supports real-time data, video, and voice applications even when terrestrial networks are congested, under threat or suffering from disruption.

Whether integrated onboard frontline or rapid response vehicles, command & control units or into rugged portable systems, Excelerate’s resilient communications solutions are customised to support user/operational outcomes.

Excelerate are committed to connecting front-line workers and know that amid the COVID-19 epidemic, staying connected is more important than ever. Since the outbreak, our team have been helping customers quickly scale their existing networks to ensure they are properly sized for a surge in demand and making sure that critical equipment is in a state of readiness for rapid deployment.

Next Level Remote Connectivity

Linx Hub

The Linx Hub portable wi-fi hotspot can easily be set up in any location, environment, or terrain. With numerous features to enable more flexible operations and improved connectivity, Linx Hub can be utilised in a wide range of situations. Designed with mobility in mind, the unit has several benefits compared to traditional or domestic wi-fi hotspots.

stay connected

UAV Streamer

When using drone technology, real-time footage is not always accessible beyond the pilot. Excelerate’s UAV Streamer resolves this problem by making live video streams more accessible. By simply plugging the solution into your existing UAV system, live footage is streamed over public or private networks securely via Excelerate’s ExStream Video Application. Footage can then be accessed securely anywhere via any authorised device with an internet connection.

stay connected


Excell ensures the best performance within any cellular network by optimising the distance, speed, and throughput of the connection. Excell optimises cellular connectivity enabling on average double the speed and double the range. Unlike traditional antennas, it has beamforming and a built-in modem that minimises signal loss in comparison to traditional antenna installations. Small and compact, the unit is suitable for any sized vehicle.

stay connected

Our response to COVID-19

Our operational model is based around remote connectivity and secure communications capability, both internally and in the services we provide. Because of this, not only do our solutions enable access to secure private networks and critical communications, but our resilient business model enables us to maintain this and continue to deliver these services even in the most turbulent times.

To ensure we continue to meet our customers’ needs, we are protecting the health and well-being of our employees with measures such as teleworking, restricting visitors to our facilities and social distancing for essential staff who must come into our offices to perform their jobs.

Get in touch

Excelerate Technology is a global market leader in the provision of satellite and cellular services where failure is not an option and optimum availability and performance is critical. Since 2001, we have been providing incident command and support solutions utilising proven technologies and methodologies. This experience is put to the test every day when solutions we have provided to our customers are dispatched to deal with a wide variety of deployments.

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Group Executive Chairman
Excelerate Technology
Phone: +44 (0)845 65 85 747
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