Here, we look at the digital transformation of government, focussing on the role of artificial intelligence in the public sector
Artificial intelligence in the public sector
This article draws on a few highlights from the paper and it is well worth taking time to read the extensive information contained within.
The paper refers to the Industrial Strategy White Paper, which places AI and Data as one of four Grand Challenges, with support of up to £950 million in the AI Sector Deal.
In 2019, the then Digital Secretary, Jeremy Wright, provided his own thoughts on AI whilst underlining the innovation taking place in the UK’s ‘tech for good’ sector.
“Britain is already a leading authority in AI. We are home to some of the world’s finest academic institutions, landing record levels of investment to the sector and attracting the best global tech talent, but we must not be complacent.
“Through our AI Council we will continue this momentum by leveraging the knowledge of experts from a range of sectors to provide leadership on the best use and adoption of artificial intelligence across the economy.” (4)
GDS: Working hard to make their services work better
In closing, it was recently highlighted on the website of GDS that they are working hard to make “services work
better for their users”. During recent years, we learn that hundreds of services went through user-centred digital transformation and as such, now meet GDS’s Service Standard. The GDS supply more detail about this in their own words as this article about the digital transformation of government is near the end.
“Thousands of user-centred design specialists are working alongside digital, policy, and operations professionals to make services less complex, easier to understand, and simpler to use.” (5)
This fits in really well with the new legal regulations that oblige public sector bodies to make websites and apps accessible. (6)
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