The majority of British adults are concerned about NHS data security and sharing information with other public sector organisations due to ransomware attacks
Ahead of the introduction of new GDPR legislation which will punish businesses for poor data protection, new research has revealed just how little trust consumers have for public sector online services and use of their data.
A survey of 500 UK adults, commissioned by Probrand.co.uk revealed that 83% of British adults are uneasy about sharing their information with the servers or websites of public sector organisations.
The research revealed that 1 in 3 (34%) began harbouring these concerns following the 2017 NHS ransomware attack in 2017 which saw thousands of appointments cancelled.
The security of the NHS systems raised the biggest concern for 87% of people, of those respondents who said they had worries about cyber security within the NHS, 34% stated they were ‘very concerned’ about this.
Results also discovered that 85% of the population said they were anxious about the data held by HMRC which can include everything from income tax records to child benefit information meanwhile, 81% are worried about the data held about them by local government websites and servers.
Data revealed that 80% of British adults said they are concerned about the security of data held about them by the DVLA, while 78% are worried about the data held with the Police force.
Matt Royle, marketing director at Probrand, said: “The research clearly indicates the ongoing reputational risk and damage of cyber threats like the NHS ransomware attack. It has impacted perceptions of the wider public sector and beyond.
“Private and public sector organisations must reassure customers about the security measures they have and ensure best practice policies and procedures are in place to train and direct employees, encrypt, store, backup and transport personal and business critical data securely. Equally, have a well-rehearsed response plan should a breach occur.
“Importantly, as the depth of personal data has increased along with the threats to acquire this valuable data, so the EU has applied measures to make organisations more accountable for data protection.
“Now is the time for organisations to bring their data protection up to speed and regain customer trust in the services they provide in doing so.”
For more information and to read the Public & Private Sector Services Audit visit – https://www.probrand.co.uk/blog/pb/February-2018/Report-Websites-and-online-services-perceived-to-o
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