Paul Beaney, Customer Success Director at DEF Software, discusses the importance of seizing the momentum after COVID and going paperless in planning
Trying something new and pushing beyond our standard models of governing is essential within local authorities since it allows for innovation and forward-thinking solutions. Whilst COVID-19 established various challenges for the public sector, it did provide an opportunity to break barriers and explore new processes, applications and systems that could benefit customers and staff alike.
Over the past year, many councils have started to embrace new digital systems and platforms, not only out of necessity but also with the aim of streamlining and simplifying processes. As we start to approach a more ‘normal’ way of life, the current sector momentum in technology risks being overshadowed by a return to ‘the old ways.’ This is none more apparent than when you look to a planning department within the local government where paper applications still exist.
Striving for continued innovation and seizing the digital momentum of COVID reinforces the importance of continuing a paperless approach in all departments so that these efforts, however unplanned, do not go to waste.
Building on our progress: Why there is still more to do
The advancements made so far have been impressive. The rate at which the local authorities, who were looking to achieve a transition to go paperless and did so, has been staggering. However, we should not stop here.
When councils talk about transformation, it should not merely be limited to overhauling legacy contracts, moving systems to the cloud or building digital citizen portals. This is the digitisation part and it’s the start of the process but far from the end of it.
Paper is really only one strand of this. Transformation can therefore be far more widespread and deep-rooted than first thought, and as a concept, this can be potentially overwhelming for staff and council leaders.
Whilst changes or modifications to current structures should be carefully planned, it would be a mistake to fear disrupting the current status quo since this fear will prevent thought expansion and development. Keeping this in mind is especially important as we start approaching something that we can recognise as ‘normal life’. Ultimately, we must embrace Covid-related innovations and ensure we do not return to previous impractical and clunky processes, but instead, continue to build on the efficient and cost-effective alternatives we adopted throughout the pandemic.
Why a paperless system is advantageous
Paper is increasingly pointless, at least in a local government setting. This is largely due to the fact it’s costly, it takes time to fill out and post paper forms, and its production has a negative impact on the environment. This is why for years most have been finding ways to digitise processes that previously required it. For those councils that have started the process towards this, they are on the right course to allowing resources and time to be directed towards helping residents rather than administrative purposes.
In addition, a digitised system is far more flexible and adaptable and can therefore adjust more easily to future challenges. By establishing a strong digital groundwork, councils can also build upon their systems and continue to integrate the newest and most efficient applications, enabling them to support future-proofing.
Finally, not only is the drive to use less paper coming from internal pressures, but it’s starting to become a sticking point for outside stakeholders as well, who are frustrated at the time and cost it takes to see a paper application through. It’s important that councils remain accessible for all, and for that reason, it’s likely that some form of paper application will be around for a few more years, but the time has come to strive for the option that will create a better environment, improve workflows and set that example to customers too.
Solutions and what the paperless planning system looks like in practice
There are easy to implement solutions that can quickly negate the need for paper. This list is by no means exhaustive, but as the first port of call cloud computing can be immensely useful. If the software is ‘true cloud’, planners should be able to pick up their work anywhere, without the need to print out paper when taking work home or on-site.
Automating the whole application process and using online forms can not only save paper but also help local authorities to record decisions and issue permits, quickly and simply. It mirrors the digitisation already happening for planning applications and no major delays have been reported during the last few months – with applications still being decided within the permitted time frame in many cases, despite the unprecedented numbers of applications being submitted to local authorities
Moving site inspection forms online also have multiple benefits, removing the need for someone in an office to search for the paper case file, select the paper plans they wish to take onsite with them and then have to manually update the record on their return to the office. It also enables the planning officer to take photographs using their mobile device which is automatically uploaded into the back-office system from a remote location.
As an added benefit this also saves the construction company from having to wait until the day after the inspection to try and ring the service, hope that they can get through, and find out whether the site visit was successful.
With a mobile solution, such as Jotter, forms can be filled out on site on a device removing the need for dual entry. It also means that all forms are available at the touch of a button, so they can’t be ‘forgotten.’
The importance of planning ahead
Covid-19 certainly incited change within the public sector and grasping onto this momentum and continuing the efficiencies it has provided is essential, as we don’t want local government bodies to fall behind in this digital age.
As the next generation of employees and leaders take up positions within the public sector, we have been starting to see a positive sea change in the sector’s approach and stance to technology. This may be because they are more ‘tech native’ or eco-conscious, but primarily it’s a want driven by the benefits that digital correspondence and form-filling brings.
Building upon these improvements, primarily by eliminating paper trails and going digital, as well ensuring all councils across the UK improve in tandem, will only further develop the local government services, offering a more supportive experience for staff and a more accessible one to customers.