HSE awards £1 million digital transformation contract

Health and Safety Executive (HSE) has awarded technology consultancy Tisski a digital transformation contract worth over £1 million to transform its online services

The two-year project includes the development of Customer Relationship Management software that will improve how accounts and resources are accessed and managed by users.

The system will also provide self-service facilities, including online payments, as well as providing optimised experiences across desktop and mobile devices.

Phase one

Phase one of the project commenced in October 2017 and saw the delivery of a new system for HSE’s ‘Ionising Radiation’ service, which is responsible for issuing certificates for premises across the GB to operate electromagnetic rays (such as X-rays and gamma rays) or particles (such as alpha and beta particles).

Tisski developed and implemented a new portal which includes functionality for registration, case management and online payment. The system generated new revenues of over £200,000 in its first four weeks of operation, as part of an overall cost recovery model including recouping the consultancy budget required to deliver phase one.

Phase two

The second phase of the project will see Tisski establish a comprehensive, robust and scalable CRM system that will enable customers to make applications, notify changes or log requests online across many more of the regulator’s key services.

Helen Hayes, Head of Digital at HSE said: “This project marks the start of a significant programme to develop the digital systems that will deliver significant efficiencies for the organisation over the coming years, benefit our service users and ultimately help keep people healthier and safe at work.

“We need a CRM solution that reduces complexity, increases productivity and is easy for our employees and customers to adopt reducing the burden of regulation on businesses.

“We chose to partner with Tisski due to their proven track record in the public sector of delivering Microsoft Dynamics 365 projects on time and to the highest standard and their ability to support our aim to become self-sufficient in managing the Dynamics system over a 2-year period.

Anna Assassa, CEO at Tisski, said: “This project will dramatically change the way HSE and their service users interact. The Microsoft Dynamics 365 system will use automation and real-time access to improve service levels and deliver significant efficiencies for both users and the organisation.

“We’re working closely with HSE to ensure they extract maximum value from the system and that it’s configured in such a way that it can easily adapt to organisational and legislative changes over the long term.