New contract with Civica Digital will help boost customer satisfaction and future-proof the council
Civica Digital has been awarded a two-year partnership with South Gloucestershire Council which will see the company build a digital customer platform that will not only enable the council to provide a better user experience or residents, but also deliver future cost and efficiency savings.
The investment will delivery efficiencies, helping the council to make best use of technology to improve services whilst giving employees the right tools to do their jobs.
The first project is a new customer platform which will sit at the core of South Gloucestershire Council’s digital transformation programme.
The platform will streamline everyday customer interactions, and lay a solid foundation for a single sign-on customer portal.
It will also enable the council to create a more seamless service experience by connecting all customer service employees to real-time information.
A digital future
Speaking about the new partnership, Cllr Matthew Riddle, Leader of South Gloucestershire Council said: “We use our mobile phones, tablets or home computers to order a weekly shop or renew our vehicle tax online, so it makes sense that people are also able to interact with council services at times and in ways which are convenient for them.
“Ensuring that our services are accessible and customer-centric is something we’re passionate about improving for the benefit of all residents in South Gloucestershire.
“As we embark on our digital journey, we of course recognise that not everyone is digitally orientated, nor does everyone have direct access to a computer or mobile and we will ensure their needs continue to be catered for by providing options to complete transactions either offline or through advocates.”
Chris Doutney, Executive Director, Civica Digital, comments: “It’s clear that South Gloucestershire Council is a forward-thinking, digital-first council. Not only are they looking for immediate technology solutions, but the council is also thinking ahead to create an exemplary service for residents and local businesses, as well as its own employees. We look forward to working together to achieve these ambitious plans for the future.”