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Rob Irons, Senior Manager at Hinduja Global Solutions, discusses whether public sector customer service has improved with the adoption of cloud technology.

Coca Rivas, director of design at dxw, explores what she sees as the key conflict when it comes to service design in the public sector - what the organisation wants, versus what they need.

"Let's build solutions that enable a vision for future generations and to show the world how great the UK is in providing outstanding customer service", says Simon Seymour-Perry, Country Managing Partner at Netcompany.

Here, SSEC detail their work with public and private actors in the service of climate, including comment on circular sustainable systems for the production of both food and feed.

Here, the 100% publicly owned YPO tells us what we need to know about the intriguing new Drones and Associated Products and Services framework for the emergency service and the wider public sector.

Kevin Todd, Commercial Agreement Lead - G-Cloud, CCS, provides insight into G-Cloud, a cloud computing services framework for use by the UK public sector.

The potential impact of a no-deal Brexit on public health services in the UK has been widely reported. UK law firm Smith Partnership takes a closer look at the issue.

The AVENUE H2020 project aims to design future public transportation services with autonomous vehicles, a less costly, greener solution for suburban areas, as we discover here.

Kevin Cunnington, Director General of the Government Digital Service (GDS) explains how the organisation is transforming services and building digital capability across the public sector in the UK.

Mark Jones, Commercial Agreements Manager in Legal Services at the Crown Commercial Service discusses the Wider Public Sector Legal Services (RM3788).

The 2018 eGovernment Benchmark helps European governments improve their public sector digital services.

Steve Robinson at Littlefish looks at the advance of the Service Desk, key developments, its future, and how public sector stands to benefit.

Jon Morley of Littlefish examines why the SIAM IT model has been resisted so far by governments and what it can do for the public sector Service Integration and Management (SIAM), an approach to managing multiple suppliers of services and integrating them to provide a single business-facing IT organisation, has had a mixed...

A public consultation is underway in the East Riding of Yorkshire to determine whether the council should cut subsidies for local bus services… East Riding of Yorkshire Council has launched a public consultation into the future of bus services in the region. The council plans to cut four Sunday journeys...

Ralph Cockburn, Senior Counter Fraud Investigator Apprenticeship Tutor at Intelligencia Training discusses combatting fraud in the public sector through prevention skills.

Within public sector management, the adoption of hybrid IT infrastructures has become essential to enhancing operational efficiency and flexibility.

In April 2014, the Crown Commercial Service (CCS) was established with a mission to change government procurement and maximise value for the UK public sector.

Dr Marc Robin, Medical Director at Dialogue, discusses Canada’s efforts to improve mental health services and how technology can help.

In an aim to transform the landscape of public sector spending, the Procurement Act 2023 is set to show in a new era of regulations governing how the UK government allocates its vast procurement budget, estimated at around £300 billion annually.

The NHS launches a groundbreaking framework agreement to enhance consultancy and advisory services for the healthcare sector.