Virtual anticipatory care solutions that focus on personalised care

Dan Moody, Director, Public Sector Solutions at IQVIA, unpacks virtual anticipatory care solutions that focus on personalised care and their value

IQVIA is proud to offer a complete virtual care solution to allow NHS organisations to achieve key delivery targets. By expanding new services across primary and secondary care, our team of experts provides quality clinical care underpinned by world-class technology and data.

Key issues faced by the NHS and healthcare providers

As reflected in the NHS 2023/24 priorities and operational planning guidance, the NHS has been significantly impacted during the pandemic and must prioritise workforce investment, COVID-19 recovery and the elective care backlog. This has put pressure on the quality of patient care and outcomes, which will only be exacerbated by a more complex patient base and a growing ageing population.

It is widely recognised that anticipatory care enables better and longer quality of care for those at high risk of unwarranted health outcomes. Typically, this involves structured proactive care and support from a clinical multi-disciplinary team.

Many suppliers and providers to the healthcare system focus on a ‘step-down’ virtual ward approach focusing on early discharge.

IQVIA has developed a Virtual Care support service that focuses on identifying and proactively managing patients, an anticipatory care solution that can be supplemented with remote monitoring to keep patients away from hospital. This solution can be developed for providers at pace and scale.

Our team of experts can project manage the service, from identifying suitable patient cohorts, through to providing technology, ongoing support and clinical care to patients via remote monitoring at home.

IQVIA works collaboratively with NHS organisations to co-produce virtual care models. By joining up the right capabilities and using our data insights to target care where needed, we can achieve extraordinary results in improving population health.

Our comprehensive solution:

• Enables the rapid, efficient deployment of pathways on a local and national scale.
• Empowers patients nationwide to manage their health more effectively and share their key health metrics with IQVIA and NHS healthcare professionals.
• Provides clinicians and GPs the ability to focus on delivering care to those that urgently need it.

IQVIA anticipatory virtual care solutions focus on the personalised care agenda and support self-management

IQVIA’s anticipatory care solution focuses on identifying patients being managed in primary care. Using validated tools, we identify cohorts to create a dynamic list of patients who will be offered proactive care interventions to improve or sustain their health.
Approaches can be tailored to your locality to deliver digitally enhanced, anticipatory care using a population health management approach.

A blended population health management approach:

• Understanding the problems and opportunities: Work with system partners on areas of opportunities of QoF and IIF based on variations, e.g., QoF achievement prevalence, risk, admission, data, and length of stay.
• Identify, segment and risk-stratify patient cohorts: Tailored and specialised searches of primary care systems and NHS datasets, e.g., health/QoF indicators, absence of review in 12 months, and utilisation of primary care services.
• Clinical support and management: Manage and optimise agreed cohorts, e.g., virtual and in-person patient review, activate digital support applications, deploy remote monitoring technology, and provide continuous monitoring.

Fully enhanced pathways

Based on your priorities, IQVIA will safely and securely undertake population analysis to identify, segment and stratify populations for anticipatory care. These activities may be conducted using primary care and secondary care datasets.

Thereon, we can support the anticipatory care approach across multiple pathways based on risk profiles. IQVIA can dovetail with your local existing teams, technologies and processes to help key gaps with clinical or administrative workforce solutions and technology and software applications.

Capability and proof points

IQVIA connects healthcare data intelligence, clinical expertise and industry-leading patient technologies to enable self-supported care delivery and improve population health.

Healthcare data intelligence

IQVIA’s Interface Clinical Services division has:

• Provided 300k virtual consultations over the last 12 months identified through segmentation and stratification.
• Worked with over 3,600 GP practices in the last five years.
• 200+ clinical pharmacists across the UK.
• 100+ therapy area AI algorithms for medical event prediction

Clinical workforce expertise

Access to a large, skilled, flexibly managed project management office and clinical workforce.

• IQVIA has provided clinical nursing support to the NHS for over 30 years.
• Able to mobilise clinical workforce at scale across multiple sites and geographies.
• >200k NHS patient interactions annually in patient support programmes and homecare (nursing).
• Strong footprint across all 42 Integrated Care Systems

Industry-leading technology

Accelerate the move toward connected care. Give people the means to lead healthier and better lives.

• Limitless, no code pathways.
• >200 clients, >60,000 patients supported, 66% hospital admission reduction.
• ISO 13485 and 27001 certified, DTAC, DSPT.
• 100% Friends and Family Test. 100% Clinical recommendation. 98% Patient recommendation.

IQVIA Virtual Care will ensure integration with NHS systems so clinicians can access patient data throughout the patient journey. We have supported various government initiatives in times of crisis at pace to achieve meaningful outcomes to work through the complexity and accelerate healthcare innovation for the benefit of patients.

About IQVIA

As a global human data science company and a major investor in UK life sciences – consistently attracting commercial clinical trials in cancer, neurology, paediatrics and rare disease to the UK, IQVIA is now the third most prominent life sciences employer, making over £2.2 billion in contributions to the British economy.

To support and drive key advancements towards improving patient outcomes, IQVIA is at the forefront of unlocking the potential of NHS health data to realise future health improvements for the UK and deliver transformative benefits for the patients of today and tomorrow.

IQVIA believes that the value of NHS health data is not in the data per se. Still, in clinical decision-making, it can inform. As a trusted partner to health systems and providers, we use our extensive data and analytics capabilities to transform health outcomes and deliver pioneering biomedical research within 95% of NHS Trusts who use one or more of our services.

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