Utilising frameworks to leverage the best hybrid communication suppliers

Nicki Newburn from, CFH Docmail Ltd, highlights utilising frameworks to leverage the best hybrid communication suppliers

Local government organisations find themselves increasingly under pressure to deliver the very best services to their different residents, achieve efficiency savings and justify their public expenditure. It’s never been more crucial to ensure processes are optimised to improve outcomes and remove some of the unnecessary pressure on resources.

As a part of this, local government organisations are utilising frameworks to source suppliers who are pre-approved, experienced and understand the market changes. These frameworks allow local government to find suppliers that meet their requirements and offer the very best solutions.

What to expect from approved framework suppliers?

Frameworks not only help find suppliers you can trust and have proven experience, but who also meet accreditation and security requirements. These approved suppliers come with a wealth of experience and expertise in delivering the solutions you seek.

Frameworks take care of the initial scoping process because they run a pre-approval process to verify the suppliers on their framework can safely, efficiently, and effectively deliver services on their client’s behalf.

These suppliers have provided evidence that they have the experience, accreditations, and insurances to deliver particular services. This safeguards integrity and mitigates risks when choosing the right supplier.

Organisations have transparent information about the supplier’s processes by going through a framework.

The suppliers on these frameworks are often the best in class to support clients achieve their goals and objectives.

What to consider when utilising frameworks

When choosing a provider through a framework, consider the integrations they offer, the communication channels available, and any additional extras needed. Additionally, look at their supporting accreditations, data handling procedures, account management processes, and service teams, who become an extension of your organisation.

Framework suppliers often become much more than just a supplier; they become real partners who can support the continued changing requirements of your market, inform and provide best practice and offer insight into the market shape.

Price is only one consideration when considering a supplier on a framework; a real partner will offer additional benefits. Think about how you can work together, what else they can do for you and the extra support they can provide as your partnership develops and grows.

The CCS Framework Lot 6 – Hybrid Mail, Digital and Transformational

Crown Commercial Service helps the public sector gain maximum commercial value when procuring common goods and services.

The framework recently named suppliers for their new Postal Services and Solution framework [RM6280], which replaces the current RM6017 framework. Only 20 suppliers have been named on Lot 6 (Hybrid Mail, Digital and Transformational).

This Lot caters to buyers looking for pre-approved organisations that can offer services, including omnichannel and hybrid mail, incorporating inbound communications.

What does Lot 6 cover?

Also known as hybrid communications, the Hybrid Mail, Digital and Transformational lots pre-approves suppliers who offer a way of optimising processes whilst reducing costs. This Lot allows organisations to make a real difference internally and externally.

The Lot encompasses all outbound and inbound communications, both digital and print.

It brings communication services together and allows buyers to put processes in place that work across their organisation, under a secure procurement framework, to offer a wider scope for organisations to reach people in meaningful ways that drive positive connections.

When a professional provider with accredited experience manages communication, it becomes the perfect blend of media channels which engage with audiences in a clear, concise, and effective way to drive the desired results.

A managed hybrid communications service gives organisations the advantage of both expertise and an approach tailored to their goals.

The right supplier will work with you as a trusted partner to understand these requirements and will be named on frameworks as an approved supplier, guaranteeing they can supply these services effectively.

Organisations like CFH are on frameworks, including those from CCS, G-Cloud and NHS SBS, offer these services. You can optimise your communication processes and partner with an approved supplier. CFH already works with local government organisations to help drive response and engage effectively and securely while keeping costs down.

Find out more about CFH and how they are providing accessible hybrid communications here.