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Peter Ford, Public Sector Industry Principal, Pegasystems, looks at which areas of the public sector have successfully implemented online digital services, and which are failing to deliver

Stefan Junestrand, CEO of Grupo Tecma Red and a member of the European Blockchain Observatory shares his thoughts on what a blockchain-based governance model for public services in smart cities looks like

Shawn Kingsberry, VP, Digital Government and Citizen Services at Unisys charts the journey to digitally transforming public services.

Stig Østergaard Nielsen from the Nordic Blockchain Association argues that blockchain can benefit public services and modernise bureaucracies

Hannah Kaner, Smart Cities Strategist at Orange Bus explains how smart cities can learn from the Uber model of targeting gaps in public services

Mark O’Leary from Jisc shares his seasoned opinion on govroam which provides the possibility of “zero-touch” access to Wi-Fi for public sector workers.

A new manifesto calling for the most radical modernisation of public services in Britain since the birth of the Welfare State launched yesterday at the Institute for Government

John Swinney, Deputy First Minister of the Scottish Government shares his thoughts on the importance of cybersecurity and why it is an essential component of delivering digital public services to citizens

Bob Hallewell from Expert Messaging explains why there is a major gap in the UK government’s strategy concerning technology to deliver public services Unless you have the right approach, your technology will control your people – rather than your people controlling and benefitting from your technology. The UK government has set...

Mark O’Leary from Jisc shares his expert perspective on govroam which provides the possibility of “zero-touch” access to wi-fi Anyone who has to travel to different offices and buildings regularly as part of their job will understand what a pain it can be to swap on to different wi-fi networks...

Paul Bradbury, Group business development director at Civica, shares his reflections on the future of delivery in public services leading up to 2025 Local government is well aware that the transformation to meet “new” digital world demands is key. It’s an issue we’ve explored in depth in Civica’s ‘Changing Landscape’...

At the third D5 conference in South Korea, Cabinet Office Minister Chris Skidmore explained how putting users first is making digital public services better I am delighted to be in Busan to represent the UK at the D5 Ministerial Summit. This is my first visit to the Republic of Korea,...

The UK has fallen to 16th place among 28 EU member states for delivering digital public services… The 2016 Digital Economy and Society Index has revealed the UK slipped one place in delivering digital public services. Last year, the UK stood at 15th place out of 28 European Union member states....

Change can be integral to an organisation or business, here Barry Pirie, President of the PPMA outlines the key points when integrating and managing changes  Improving the delivery of public services has always been critical for any public sector organisation which wants to remain relevant and valued by the citizens...

Gregor Paterson-Jones, Managing Director for energy efficiency at the UK Green Investment Bank explains why energy efficiency is key to reducing costs for public services. With budgets under continuous pressure and demand for savings across the public sector constantly at the forefront of the news agenda, it can be hard to...

Coca Rivas, Director of Design at dxw highlights the challenges that public sector organisations face when finding new ways to improve services.

James Johns, a CX Consultant at Route 101 Ltd. discusses scaling up a digital-first public sector approach to service.

We are beginning to see more government agencies reassess their current systems and turn to human-centered designs to improve their public sector service experience.

Will Huggins, CEO of Zoocha, reflects on the growing influence of open source software across public sector organisations and teams.

The public sector must move to cloud services or risk falling behind the digital revolution currently underway.